Friday, June 24, 2022

Walt Disney World Guest Services

Receiving Packages And Deliveries At Disneys All

Walt Disney World’s Guest Service Guidelines (7 Dwarfs)

Beginning December 29, 2021, select vendors will be able to drop off certain packages and groceries for Disneys All-Star Music Resort Guests at new locker facilities outside Melody Halllocated near luggage services. At this time, Guests who do not use Online Check-In service will continue to be required to pick up packages and groceries at bell services or arrange for in-person delivery with the vendor directly. Learn more about amenities at Disneys All-Star Music Resort, including mail services.

Walt Disney World Guests Services Are Back

Disney Guests can rejoice! As of today, Walt Disney World Guests Services announced that their Twitter account that has been inactive for over a year has officially returned with a new tweet. The Disney World Guests Service biography on Twitter once stated to Disney fans that they were unavailable to Disney Guests and now shares The official Guest Service Twitter account for the Walt Disney World Resort. Have a question, comment, or concern? DM us, were all ears

Walt Disney World Guest Service May 13, 2021

Filing A Complaint With The Ftc

The FTC can investigate Disney World for false advertising and other deceptive or unfair business practices. If a company makes claims about its services but fails to deliver on those promises, you can report them to the FTC.

The FTC will review your complaint on a case-by-case basis and decide whether they should take action or not.

Read Also: Disney World Original Ticket Price

Restrooms & Companion Restrooms

Restrooms at the theme parks offer facilities designed for access by Guests with mobility disabilities. Companion-assisted restroom facilities are also available at various locations in each theme park. Theme park First Aid locations have facilities with additional space and privacy for individuals who may need assistance from a member of their party with their personal care needs.

General Questions About Accommodations

Frozen Ride Coming to Disney

Where should I stay?

Thats a complicated question that depends on your preferences as far as cost, location, convenience and more. We really cant make that decision for you, but here is some information that may help:

Whats the difference between the Disney resorts, the Swan & Dolphin, the Four Seasons Orlando, the Disney Springs resort area hotels, and other hotels?

In addition to the obvious differences in terms of theming, proximity to the theme parks, etc., each of these hotel types has a different level of special privileges.

Privileges available when staying at one of theDisney resorts, which include Value resorts, Moderate resorts, Deluxe resorts, Deluxe Villas and Ft. Wilderness cabins & campsites:

  • Access to Early Theme Park Entry
  • Unlimited free bus service, which connects the hotel to the theme parks and Disney Springs.
  • You can use the Disney transportation system once you are at one of the theme parks, the Ticket and Transportation Center, or Disney Springs.

Privileges available when staying off the Disney property :

What is a Good Neighbor hotel?

Basically, we would advise you to ignore the Good Neighbor designation, as it doesnt guarantee you anything at all.

When and how can I get the best deal at one of the MouseSavers Preferred Hotels?

You May Like: When Does Disney World Take Down Christmas

Foodie Guide To 50th Anniversary Celebration Sips And Bites

by Karen McClintock, Food & Beverage Content Relations Manager, Walt Disney Parks and Resorts

The magic is calling all Foodies to the Walt Disney World Resort 50th anniversary celebration The Worlds Most Magical Celebration! Throughout our four theme parks and beyond, Disney chefs and mixologists have created more than 150 sips and bites full of color, whimsy, and a touch of EARidescent shimmer with even more coming throughout the 18-month celebration beginning Oct. 1.

Walts personal recipes, Walt Disney World Resort attractions , beloved Disney Characters, and nostalgic dishes from 1971 were inspirations for the tasty offerings created for this anniversary celebration.

Walts palate was relatively simple definitely a meat and potatoes guy! Roast lamb, roast beef hash topped with a fried egg, chili, and fried chicken were his favorites, along with lemon, apple, chocolate, and bread pudding desserts. Disney chefs looked to Walts recipes from the archives while planning for the 50th anniversary celebration. The result is deliciously reimagined versions of Walts favorites. And many of the treats are infused with EARidescent shimmers to add glimmering touches to the celebratory creations.

I am highlighting just a sampling of the limited-time sips and bites in this Foodie Guide, but we have created a complete online guide for you to view the more than 150 fantastic menu items!

Let The Worlds Most Magical Celebration begin!

Magic Kingdom Park

Be Our Guest Restaurant

More On Walt Disney World

The Walt Disney World Resort is currently amid The Worlds Most Magical Celebration its 50th anniversary. The 18-month-long event has seen the Parks debut new character costumes, merchandise, which had Guests fighting on October 1, and new experiences such as the Disney Enchantment fireworks at Cinderella Castle in Magic Kingdom Park, Disney KiteTails at Disneys Animal Kingdom, and Harmonious at World Showcase.

However, despite the birthday celebrations, Guests have complained about the Disney Genie tool, and more specifically, the Disney Genie+ and Individual Lightning Lane Selections, element of the app. Long queues, the abolishing of virtual ride systems, and ride breakdowns like Disneys Hollywood StudiosStar Wars: Rise of the Resistance have left Disney Park visitors gunning for answers and refunds even going so far as to launch a Fire Disney CEO Bob Chapek petition in retaliation to the CEOs actions. Just a few months ago, former Walt Disney Company CEO, Bob Iger, noted that the House of Mouse should continue its creative thinking and not become simply a data-driven corporation, especially where the Parks are concerned.

This year at Walt Disney World will see the all-new Guardians of the Galaxy: Cosmic Rewind attraction debut in EPCOT this summer while the highly-anticipated, and now slightly controversial, Star Wars: Galactic Starcruiser will finally welcome its Guests to the galaxy, far, far away.

Do you have any thoughts on these incidents?

Read Also: Disney World Resort Transportation Map

Awesome Guest Services Most People Dont Know About At Walt Disney World

Walt Disney World offers many guest services that some people dont know about, such as having a first aid building in each park, or being able to order special gifts to be sent to your room. There are even more services, however, that are provided to Disney guests that are even less well known. These include many services provided to our international friends, and also useful services for those of us who want to add a little something extra to our vacations. Here is a list of five awesome guest services most people dont know about.

5. Reservations

Guest services is able to help out guests with many things, one of which is reservations! If you need help booking dining reservations, or perhaps tea time at the Floridian, or a massage at the spa at Saratoga Springs Resort, guest services has you covered. Not only that, but they are able to answer any questions you might have about particular restaurants or get you in touch with people better able to help you. This certainly comes in handy, especially if you make a spontaneous trip or would like to change your plans while you are there.

4. Currency exchange

3. Maps in different languages

2. Translation devices

1. Special tours

BONUS TIP: Consider planning and booking your next Disney trip with an Authorized Disney Vacation Planner you can trust like Mickey Travels. Theyll help you get the best Walt Disney World deal, share expert advice and their services are totally FREE! Its genius!

Guest Relations And Guest Experience Team

Disney Genie Service to Reimagine Guest Experiences Walt Disney World Resort and Disneyland Resort

– Involved in the preparation and execution of opening Walt Disney World’s Magic Kingdom theme park on October 1, 2021 in its 50th Anniversary Celebration, our 18-month long event that has multiple unique offerings across property such as exclusive food items and entertainment experiences- Carried out the company’s newest personalized itinerary tool, Disney Genie Service, that started on October 19, 2021 and continued to resolve Guest concerns and technological issues with the My Disney

You May Like: What Is The Disney World Military Discount

Filing Walt Disney World Complaints With The Doj

The Department of Justice is in charge of enforcing laws that protect consumers and ensure that companies comply with endorser’s claims about products.

If you believe that Disney World has lied about their products, or if the company has violated truth in advertising laws, you can file a complaint with the DOJ. To do so, use their online form.

Get In Touch With The Disney World Complaint Department

A trip to Disney World is anything but cheap, so if you’ve encountered an issue with your stay or any of the services provided, you shouldn’t hesitate to contact the resort’s customer support and voice your complaint.

You can email the company using the online form on Disney World’s website, or you can use the Disney World phone number 939-7277 for annual passholders and 800-2006-0809 for regular customers.For ticket issues, call 828-3600.

Customers report waiting for almost half an hour on hold and some state that nobody at the resort picked up the phone after multiple attempts. On top of that, you’ll likely get a generic response from a customer representative, who will also prompt you to contact the company again if the issue persists.

If you don’t want to spend hours on hold or call Disney World repeatedly only to get generic answers, you can file an official complaint by mail at:

Walt Disney World ResortAttn: Guest ServicesP.O. Box 10000Lake Buena Vista, FL 32830-1000 US

The company takes about 40 days to respond to a written complaint, and they ask customers to provide detailed information on their complaint, so be sure to write a detailed statement. Attach copies of all previous correspondence with the company, such as emails or letter communications.

Walt Disney World ComplaintsContact Info
Website

Lake Buena Vista, FL 32830-1000 US

Read Also: What Is The Nicest Disney World Hotel

Wheelchair & Ecv Rentals

Disney also provides wheelchair and ECV rentals to those guests who need them. You can rent them by the day or for the length of your stay. Wheelchair rentals are $12 per day, or if you pay for the length of stay, theyll be at the rate of $10 per day. ECV rentals cost $50 per day.

Stroller and Wheelchair Rental

Similar to locker and stroller rentals, if you are planning on park hopping during the day, hang onto your receipt so you dont have to pay twice!

Walt Disney World Florida Resident

Losing Your Stuff at Walt Disney World: What to Do When ...
Florida Resident One Day TicketsAdult 10+

$ 296.25

$ 355.75

Florida Resident Select Tickets expire 14 days after the date of first use or on December 31, 2022, whichever comes first. First use must occur on or before December 31, 2022. Parking is not included.

Each person above 18 must show proof of residency. A valid military ID card and proof of residency required at the time of purchase and redemption. Acceptable forms of residency are Florida driver’s license with a Florida address, a Florida state-issued ID card with a Florida address, or a Florida Base military ID. If you do not have a Florida ID, then you must provide one of the following dated within the last 2 months evidencing a Florida residential address a monthly mortgage statement a Florida Vehicle Registration or Title homeowner’s insurance policy or bill, an automobile insurance policy or bill a utility bill mail from a financial institution, including checking, savings, or investment account statement or mail from a Federal, State, County or City government agency. All sales are final. Tickets are non-refundable and non-transferrable. Prices and entitlements subject to change without notice. Florida Resident Select Tickets expire 14 days after the date of first use or on December 31, 2022, whichever comes first. First use must occur on or before December 31, 2022. Parking is not included.

Read Also: Walt Disney World Map Of Resorts And Parks

Donotpay Helps You Sue Disney World Effortlessly And Win

Suing a big corporation usually includes spending weeks working on the lawsuit and hiring a legal professional to handle all of the legal procedures and documents. Whats more, the process can be pricey, complex, and it might even drag for months.

Luckily, DoNotPay is here for you. With our AI-powered app, fighting for your rights and getting the compensation you deserve will be a piece of cake.

To file a complaint against Disney World hassle-free, all you need to do is:

  • Log into your DoNotPay account
  • Choose the Sue Now feature
  • Enter the reason for your lawsuit
  • Have a quick chat with our chatbot
  • Attach screenshots, receipts, or any other evidence that can support your claim
  • And thats all there is to it! DoNotPay will generate a demand letter and send it to Disney World on your behalf. This will put some legal pressure on the company to resolve your complaint.

    If Disney World ignores your complaint or refuses to give you the compensation, we will help you escalate matters and sue them in small claims court.

    How To File Walt Disney World Complaints

    If the company is unresponsive to your complaints or refuses to resolve your issue or give you a refund, you might want to contact one of the agencies charged with protecting customer rights.

    You can file a complaint against Disney World with:

    • The Better Business Bureau
    • The Federal Trade Commission
    • The Department of Justice
    • The Florida Attorney General Office

    Once you’ve filed your complaint, keep track of all correspondence and evidence to be used in small claims court.

    You May Like: Do You Need Dining Reservations At Disney World

    General Park Information And Recommendations

    And last but not least Guest Services is comprised of the most knowledgable group of Cast Members youll come across. A big part of their job is simply KNOWING all that there is to know about Disney World and how to make sure YOU have the best vacation possible.

    Guest Relations Cast Member in Disney Springs

    They can give you all sorts of tips and tricks on how to navigate the parks, what certain attractions are like, and where to stand to watch the fireworks! These Cast Members are IRREPLACEABLE, so ask them all the questions! They probably have all the answers!

    Its no wonder that it takes tens of thousands of Cast Members to keep the World going round. If youre needing some magic added to your vacation, never be afraid to just stop by Guest Services and ask! You might be surprised to see just what all they can do for you!

    Ship Merchandise To Your Disney Hotel

    Service Culture- Doubletree Guest Suites, in the WALT DISNEY WORLD Resort

    Lots of people will wait until the end of the day to buy merchandise so they dont have to walk around with a large shopping bag all day. But if youre staying at a Disney World Resort hotel, you can have your merchandise shipped directly to your resort for free!

    Main Street Emporium display

    Typically they will require that you are not checking out the following day in order to process the shipment, and your items will show up at your resorts gift shop the next day. Just ask the Cast Member at the register about shipping to your hotel and they will be able to assist you!

    Don’t Miss: Disney World Magic Hours Calendar

    Walt Disney World Resort

    Kissimmee Guest Services / KGS works very hard in finding the most dynamic discounts on Disney Magic Your Way® tickets. Youll find excellent savings for Magic Kingdom® Park , Epcot®, Disneys Hollywood Studios® and Disneys Animal Kingdom® Theme Park over gate prices thereby assuring you have the lowest prices offered.

    Disney Vacation Club Info Centers

    Are you curious to learn more about Disney Vacation Club? Disneys timeshare program has several info centers throughout the property where you can weigh the pros and cons if you are considering signing up.

    Disney Vacation Club Sales Kiosk

    The main information center at Disney World is located at Disneys Saratoga Springs Resort & Spa.

    Also Check: Disney World Hours In November

    How Would You Like To Get Help

    Choose the option that is most convenient to you

    Email us at

    We are available for live support from 7 days a weekWe retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disneys Privacy Policy or visit our Help Pages.

    Questions About Disney Resort Accommodations Vacation Packages & Discounts

    Walt Disney World Resort service for Guests with Special ...

    Jump to:

    When will new Disney resort discounts become available?

    We wish we knew! The resort and vacation package discounts are somewhat unpredictable. Only Disney knows when the next ones will come out. We have no crystal ball we cant predict what Disney may decide to do.

    However, you can get a general idea of the historical trends. To assist you in planning future trips for which discounts have not yet been released, check out our chart of release dates for the deepest discounts .

    In addition, here are some general observations about future discount availability:

    When offered, room only discounts for the general public, Annual Passholders and Florida residents are usually relatively last-minute. Dont expect to get a big discount way in advance typically the discounts are released 2-4 months in advance. Sometimes the discounts are restricted to certain resorts or room types.

    Vacation package discounts are sometimes released a little earlier, but seldom more than 6 months in advance.

    Naturally, Disney only offers discounts on its resorts when it has a significant number of rooms to fill. Therefore the most popular dates and resorts are typically not discounted.

    Some additional observations:

    When will next years Disney resort room rates or vacation package prices be released?

    Is it possible to use more than one discount for the same Disney resort reservation?

    Thanks to Alex B for suggesting this topic.

    .

    Don’t Miss: Busiest Time Of Year At Disney World

    Popular Articles
    Related news